Ace Hardware Reviews

Sometimes, there is NO replacement for a REAL person who has the right attitude!

Ordered Ego Z6 ($5,500) from Ace's website. Transaction got delayed in their system, somehow. Dealer had the product in stock, was ready to deliver, but corporate wouldn't "approve" the release of the order. Days went by and they still hadn't released it. They told me it would be ready on the 9/16. Well, as of the 15th, they still hadn't released the order. Dealer told me they were NOT going to make the 16th and that it would be delayed another 5 days - all because corporate hadn't released the transaction. Called their 800 number - got the call center - Very poor experience. CANCELLED the order due to the poor personal interaction with the Call Center. Made one final attempt by calling Ace corporate offices - Barbara there is my hero! She got ALL of the red tape cleared away with ONE phone call. I was able to go directly to the store/dealer and purchase from them - with the same online special discount. THANK YOU Barbara for picking up the phone and helping! Sometimes it just takes a REAL person, in the right spot, with the right attitude, to really help!

I’ve been a customer for 20 years in that time the last 12 to 15 years I have had great service and could order everything that I needed if you stocked it last week I ordered 20 bags of milarganite fertilizer the employees who ordered it where great as usual Adam and missie where told that corp did not allow them to order more than 7 bags a time. Last spring and many years before I ordered 20 bags in the spring and in the fall no problem the two employees are great I can count on them always that is 40 bags I buy from you people a year that over 600 $ not counting all the other times I go to ACE . If I have to order 7 bags from you people a time I will take my business some where else. As a paying customer I should be able to order as much as I need if I am able to pay for you think?

Got an email, take this survey, win FREE generator.
Did survey, then they ask for payment for shipping!
I have had people win gifts/prizes from my business, and not once have I ever asked for any kind of payment to receive the item.
SEEMS LIKE A BIG SCAM TO ME!
SHAME ON ACE HARDWARE!

My ace hardware store looks like it's in a ghetto and been robbed, the front door window has been broken for weeks and they just put plywood up over. At their lumberyard is half outside which is not covered by tarps any longer and it rained the night before I had to get some lumber it was so wet I cannot touch it for 3 to 4 days until it dries out and hope to God it doesn't warp like a corkscrew, The new owners are trying to make it nice but in honesty it's gone downhill and looks like garbage the people are pretty inept faces changing almost on a daily basis this place is a cesspool, I can no longer buy lumber due to the fact I can't wait three days to start working what a joke

I've been going to our local Ace Hardware to support the business here in town. In the past few weeks, I've noticed a huge increase in their prices. In particular spray paint. Rustoleum sells for $5 a can everywhere including Amazon. Ace Hardware sells the exact can for $15! Ace has 2" brass hinges in a package for $10. Amazon has Stainless Steel $10 for 20 hinges!... and they're stainless! Those are the items I was hoping to get today but left with nothing. Nope, sorry I will not be returning to Ace Hardware.

Never been in this store before, I stoped in to get a key made, customer service was great. Very helpful

I frequent the Ace Hardware store in Gig Harbor Washington. I have always been helped by knowledgeable staff. If someone is not sure they would call someone on the radio and a experienced and knowledgeable employee would be there in seconds. Not everyone can know everything, and not every employee knows all the products in the store. So on occasions the employess that have experience and the knowledge would get together with me to meet my needs to match the demands of my project. I have never been fully let down other than them not having something in stock when I need it. At least they do their best to always accommodate my high demands. Yes I demand the utmost quality of the materials and products that I purchase. I am just a little picky I guess. Returns and exchanges have never been an issue for me either. I get what I pay for and expect of an item or I want a suitable replacement or refund and I have always been accomadated. I rate my experiences at the Gig Harbor Location as a 5-star Experience every time!!!

Ace offered a bonus if i would fill out a customer survey form and so i filled out the form. I was offered several choices of rewards and I selected a smartwatch. I filled in the proper info for "shipping and handling fees" (my first mistake), and the site refused payment twice.

this is obviously a scam and fraud . do NOT fall for it!!!!

I travelled the whole of Dubai looking for lido for swimming pool which are called here floating beds. The lady at ACE called Gurlia was amazing she straight away she found me what I was looking for, take note you can only find at ACE. Not at carrefour or ikea which I was first told. So don't waste your time... o straight to ACE.

Bought a 3/8 toilet shutoff valve, charged me 16.11 with tax, went to put it on and noticed how cheaply it was made, felt light duty and could see the casting lines, made in China! Decided to hold off and went to Home Depot, found a BrassCraft, made in USA and a much nicer valve AND it was 5 dollars cheaper! ACE needs to get their act together, quit buying cheap Chinese junk and get their prices inline!